Key Facts

Hospitality Supervisor Apprenticeship - Level 3

Hospitality Supervisor Apprenticeship - Level 3

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Apprenticeships give you the opportunity to work for an employer, earn a salary and at the same time study to achieve a nationally recognised qualification whilst gaining valuable workplace skills and experience.

Apprenticeships are flexible and are designed to offer a structured programme of learning to fit around the needs of the individual and the employer.

Learning takes place mainly during the employment through the development of 'on the job' skills, supported by your College based 'off the job training' which will take place at the college typically for one day every other week. Both the on and off the job elements of the apprenticeship lead to nationally-recognised qualifications.

As a Hospitality Supervisor you will be supervising staff and activities within hospitality businesses including bars, cafes, conference centres, restaurants and hotels.

  • Entry Requirements


    You must be in suitable employment to do an apprenticeship.

    Employers will set their own entry requirements, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.

    Note that an apprentice cannot sit their end point assessment without a level 2 qualification gained in maths and English.

  • Course Content


    Hospitality supervisors work in a wide variety of businesses including bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts.

    They typically work under pressure delivering fantastic customer service and motivating a team. The majority of supervisors' skills and knowledge are the same, but supervisors may specialise in specific functions or work across a variety of functions reflecting the multi-functional nature of the industry.

    Topics include

    • Contribute to and monitor operational procedures, working practices and team performance and make recommendations for business improvements
    • Operate within budget, exercising strict resource control and minimising wastage, using appropriate techniques to manage and control costs
    • Identify and isolate matters of concern and establish the cause and intervene accordingly to minimise disruption to the service and risk to people
    • Supervise the delivery of a quality service that supports the department in achieving overall business objectives

    In addition you will also;

    • Have the opportunity to complete you Level 2 Barista qualification
    • Access to enrichment opportunities; industry guest speakers; trips & visits and industry competitions will be available to Apprentices.
    • ALL 19+ Apprentices can also enrol on a 2xday Level 2 Nutrition workbook qualification

  • Progression Next Steps


    Progression from this apprenticeship could be into a Hospitality Management position.

  • Additional Information


    Click on the Apply link on this page to start the application process if you are in or have secured suitable employment for the Apprenticeship.

    For further guidance and information if you are not currently employed in a suitable role please have a look at Apprenticeship FAQs

    If you are an employer and interested in any of our Apprenticeships for your staff, please email our dedicated Apprenticeship team at This email address is being protected from spambots. You need JavaScript enabled to view it.

    Uniform - Appropriate smart front of house or black jacket & trousers/skirt or employer uniform, as agreed with your tutor.

  • Course Structure


    The course is split into a number of phases:

    On-programme Training and development takes place during this part of the apprenticeship, with apprentices attending college one day a week plus assessment in the workplace. During this time, you will develop a portfolio. During their training, apprentices will develop the knowledge, skills and behaviours expected from a competent Hospitality Supervisor.

    End Point Assessment (EPA) is the final stage that an apprentice goes through to complete their apprenticeship. The apprentice must show their learning to an independent end-point assessor and the overall grade available is distinction, pass or fail.

    The apprenticeship duration is a minimum of 12 months plus EPA. One day a week at College, with a minimum four days per week employed in suitable employment.

  • Assessment Details


    The apprentice has to successfully achieve their End Point Assessment (EPA) which includes;

    • Knowledge test - multiple choice exam paper,
    • Practical test and Interview underpinned by a portfolio of evidence.