The Level 1 Certificate in Customer Service has been designed to prepare learners for a career in customer service. The course will introduce the skills and knowledge required for communicating with customers and providing effective customer service in a variety of contexts.
Learners will cover areas such as:
- Communication skills
- Handling queries and problems
- Using the telephone
- Personal performance and development
The name of the course, as it appears on your qualification or certificate, will be Customer Service Certificate Level 1
You will have continuous assessment and feedback from the work that you submit during the course
You will need advice and guidance which will require an assessment of your literacy and numeracy skills.
You will need a file for your portfolio of paperwork.
Level 2 Diploma in Customer Service.
All courses run subject to demand and the content listed here should be used as a guide only. Course content may vary according to a range of factors such as course duration, campus, teaching staff and requirements from awarding bodies. Check our course and fee guidelines for further details.
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Professional and Career Development
Professional and Personal Skills
Starting a Business